HR Business Partner

HelpGrid is a performance-driven partner that helps e-commerce brands grow through customer engagement, sales, and operational solutions. The HR Business Partner will work strategically and hands-on with business leaders to improve performance, develop managers, manage employee relations, identify organizational risks, and implement practical people strategies and processes.

Responsibilities:

• Partner directly with managers and leaders on performance, development, employee relations, and team effectiveness
• Coach leaders on setting expectations, giving feedback, addressing performance issues, and developing their teams
• Identify talent gaps, organizational risks, and recurring people challenges before they become larger issues
• Use HR and business data to identify trends in areas such as turnover, performance, engagement, and team effectiveness
• Support performance cycles, leadership development, organizational initiatives, and other people programs
• Help leaders navigate change while maintaining clarity, accountability, and team performance
• Identify opportunities to improve people processes, structures, and ways of working
• Challenge assumptions and help leaders address root causes rather than symptoms
• Work cross-functionally with HR and business teams to implement practical solutions

Requirements:

• • 3+ years of true HR Business Partner experience , partnering directly with managers and business leaders
• • Strong experience with performance management, coaching, employee development, and organizational effectiveness
• • Business-minded approach with the ability to understand how people decisions impact operational and business outcomes
• • Comfortable using data and metrics to inform decisions and identify trends
• • Strong communication and influencing skills, including the ability to have direct and difficult conversations
• • Sound judgment and the ability to handle sensitive or complex people situations
• • Comfortable working independently in an environment where priorities can change quickly
• • Proactive and comfortable creating structure, improving processes, and solving problems without having every answer provided upfront
• • Challenging leaders respectfully when something needs to change
• • Balancing empathy with accountability
• • Working without a highly structured corporate environment or large team of HR resources
• • Shifting priorities and responding to business needs rather than working from a rigid, predefined agenda
• • Taking ownership instead of waiting for instructions
• • Location: Remote — US, UK, Ireland & Canada only
• Candidates must currently reside in and be authorized to work in the United States, United Kingdom, Ireland, or Canada. We are unable to consider candidates based in other countries for this position
• • Experience in BPO, SaaS, Sales, Operations, or other high-growth environments
• • Experience supporting remote or distributed teams
• • Experience working with flexible or contract workforces
• • Manager coaching or leadership development experience
• • Strong systems thinking and process improvement skills