Customer Success Manager

Rain is an AI Financial Health Platform serving millions of employees and helping optimize their financial lives. The Customer Success Manager will manage relationships with large customers throughout the full lifecycle, ensuring they receive value from Rain while driving retention, expansion, and a strong customer experience.

Responsibilities:

• Own the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service
• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded
• Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments
• Be the customer point of contact and voice for support, queries and functional assistance
• Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts
• Use customer relationships as needed for prospect references

Requirements:

• 3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers
• Strong project management skills and ability to prioritize internal and external requests
• Demonstrated track record of successfully building relationships and problem solving skills
• Proven ability to measure, understand, and communicate business needs and impact to your customers
• Ability to be flexible and adjust to changing priorities or projects as the company scales
• Experience using an enterprise CRM (HubSpot, Salesforce, etc.)
• Experience in FinTech is a plus