Product Manager

Customer.io provides a platform that helps companies send automated, relevant communications through email, push notifications, in-app messages, and SMS using real-time behavioral data. The Product Manager will own a defined portion of the self-serve customer journey, improving signup, onboarding, activation, retention, and upgrades through data, experimentation, and cross-functional collaboration.

Responsibilities:

• Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade
• Find and resolve friction points using data, experimentation, and customer insight
• Define and track success metrics for activation, retention, and monetization
• Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints
• Work with Engineering to scope and deliver improvements that reduce time-to-value
• Run A/B tests and growth experiments to find what drives conversion and engagement
• Communicate priorities and progress clearly across teams and leadership

Requirements:

• Experience using or developing AI-powered tooling in your product workflow
• A track record of improving activation or retention metrics
• Strong analytical and experimentation skills — data-driven but comfortable with ambiguity
• Experience collaborating across Product, Marketing, and CX
• A clear communicator who simplifies complexity and drives alignment
• Deep curiosity about what helps customers succeed
• Comfort working autonomously in a remote, async-first environment
• 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure