Customer Service Representative | Remote | LATAM Only | 89001

Remote Talent LATAM connects Latin American talent with leading U.S. companies, while its client operates an employee recognition and engagement platform based on points-based rewards. The Customer Service Representative will independently manage customer inquiries through a ticketing system, troubleshoot issues, maintain accurate records, and contribute to process and customer experience improvements.

Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries (90% ticketing, 10% phone)
• Troubleshoot and resolve customer issues efficiently
• Keep accurate records of customer interactions
• Communicate with team members via Slack and email when needed
• Stay organized while managing multiple requests
• Provide feedback to improve processes and customer experience

Requirements:

• Minimum 1 year of experience (entry-level candidates welcome)
• Strong written and verbal English communication skills
• Comfortable working independently most of the time
• Familiarity with Zendesk (or similar), Google Sheets, and Docs
• Strong attention to detail and problem-solving skills
• Ability to stay calm and professional under pressure
• This position is only open to candidates residing in Latin American (LATAM) countries, such as:
• Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered
• Resumes must be submitted in English