Senior Program Management Analyst

Asurion is an industry leader in consumer electronics and appliance protection, with a strong focus on risk management and financial performance. The Senior Analyst, Program Management supports the financial health and optimization of device protection programs, particularly the Connected Home portfolio, by developing analytics, managing KPIs, preparing client reporting, and delivering insights to internal and external stakeholders.

Responsibilities:

• Drive the team's data strategy and develop critical business analytics tools that turn data into accurate, relevant insights for business decisions and recommendations
• Create, develop, and maintain critical Key Performance Indicators (KPIs) that drive business decisions
• Collaborate with internal teams to solve problems and communicate solutions to Asurion leadership and client partners
• Build and maintain strong cross-functional relationships with internal teams and client partners
• Own and develop client reporting packages and supporting analytics
• Develop and deliver presentations on financial results to internal Asurion management
• Interpret data to identify significant differences, relationships, and trends, as well as factors that could affect analytical outcomes
• Advance the use of complex analytical techniques and thinking across the Program Management team

Requirements:

• Advanced proficiency in SQL
• Strong data analysis and data mining capabilities, including experience with relevant analytical tools
• High proficiency in Excel and Microsoft Office Suite
• Working knowledge of AI tools and AI-assisted approaches for data analysis, reporting, and workflow automation
• Applied knowledge of business and financial performance metrics, with the ability to diagnose and enhance product and operational performance through data
• Strong verbal and nonverbal communication skills, with the ability to build relationships cross-functionally across all levels of the organization
• Advanced problem-solving and analytical thinking, with the ability to conceptualize alternatives, anticipate outcomes, and determine the best course of action
• Self-directed time management with the ability to support and assist others in their work
• Adaptable and resilient through change
• Accountable for individual and team performance, operating with a customer-first mindset
• Bachelor's degree in one of the following fields is required: Mathematics, Economics, Engineering, or a Business / Finance related degree
• 2 to 4 years of experience in business, finance, or analytics