Remote Licensed Customer Service Representative

Liberty Mutual Insurance is an insurance company providing personal lines products, plans, and programs. The Remote Licensed Customer Service Representative supports policyholders and agents by providing accurate service, resolving policy-related problems, and managing customer policy needs to promote satisfaction, growth, and retention.

Responsibilities:

• Provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs
• Independently solve problems relating to policies within scope and escalate others as appropriate
• Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business

Requirements:

• 2 years'+ related Customer Service experience is required
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential
• Excellent communication and interpersonal skills are required
• P&C Producers insurance license required
• Associates degree or 1+ year Insurance experience preferred