Qualitative Researcher

Strategic Staffing Solutions is currently looking for a Qualitative researcher for a W2 contract opportunity.

This is a W-2 contract opportunity, and candidates must be able to work on our W-2 only. NO C2C or 1099.

Job Title: Qualitative Researcher

Location: Plano, TX - Hybrid

Work Arrangement: Onsite4 days

Rate: $40-45

Ideal Candidate: Someone with Research skills that spasn beyond the digital space and over-index in moderated strategic efforts taking broad conversations and distilling them into pattern-analyzed findings focused on the nuances.

Important: This is a Service Design-focused position, not a traditional UX/UI Design role. Candidates should have demonstrated experience in service design, experience mapping, insight synthesis, visualization, and systems thinking.



Technology Skills

• FigJam - collaboration, workshop facilitation, visual mapping, and service design artifacts



• Microsoft Office - particularly Excel and PowerPoint for organizing information, reporting, presentations, and publishing deliverables



• Slack - cross-functional communication and collaboration



• Lucidchart or similar visualization/collaboration platforms is a plus

Key Responsibilities

• Plan and support workshops, working sessions, interviews, and stakeholder discussions across business, product, operations, technology, customer support, and other functions.



• Facilitate conversations that create a shared understanding of how experiences are delivered and where opportunities for improvement exist.



• Build relationships and credibility across teams to drive collaboration and alignment.



• Document and visualize end-to-end consumer and employee experiences across channels, touchpoints, and organizational boundaries.



• Identify gaps, breakpoints, inefficiencies, friction points, dependencies, handoffs, and operational constraints throughout the service ecosystem.



• Map key actors, systems, processes, policies, and organizational dependencies that influence experience outcomes.



• Identify ripple effects and downstream consequences of potential experience changes.



• Gather and organize information from existing research, business documentation, operational processes, stakeholder conversations, and strategic initiatives.



• Conduct or participate in stakeholder interviews to uncover institutional knowledge, operational context, and business requirements.



• Synthesize large volumes of complex information into clear narratives, frameworks, visual models, and actionable insights.



• Develop polished service design deliverables that support decision-making and organizational alignment.



• Clearly communicate consumer impacts alongside business, operational, and technology considerations.

Service Design Deliverables

Experience creating or contributing to artifacts such as:

• Service blueprints



• Customer and employee journey maps



• Experience maps



• Ecosystem maps



• Systems maps



• Operating model visualizations



• Service ecosystem diagrams



• Process and experience frameworks



• Other visual artifacts that make complex services understandable and actionable

Required Qualifications

• 4+ years of experience in service design, consumer research, experience strategy, or a related field.



• Demonstrated experience mapping complex experiences, services, journeys, or operatio