Healthcare Customer Service Representative - Remote USA

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. The Healthcare Customer Service Representative will support healthcare members by answering benefit and eligibility questions, recommending health plan upgrades, conducting outbound calls, and assisting with online health account access and provider information.

Responsibilities:

• Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
• Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information

Requirements:

• Our TTEC remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL, MT or outside of the United States.  Residents of Colorado, Louisiana, Massachusetts, Maryland, Minnesota, New Jersey, New York, Washington, Oregon and Washington, D.C. will be considered only based on special business need
• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)