Associate AI Engineer

T-Mobile is a telecommunications company advancing customer service through innovative AI capabilities. The Associate AI Engineer supports the development, optimization, deployment, evaluation, and monitoring of agentic AI systems, including prompt engineering, fine-tuning, retrieval-augmented generation, and API integrations. The role collaborates with cross-functional teams to integrate reliable AI solutions into production environments and improve customer interactions.

Responsibilities:

• Assist in building agentic AI systems that accomplish complex tasks by invoking Generative AI models as well as internal and third-party tools using APIs
• Support optimization of AI system performance through prompt engineering, fine-tuning, and reinforcement learning
• Develop and maintain supporting software components, scripts, and pipelines to enable AI model deployment, testing, evaluation, and monitoring
• Assist in implementing retrieval-augmented generation (RAG) techniques to ensure AI responses are contextually accurate and grounded in real-time data
• Collaborate with senior AI engineers, backend engineers, business experts, and conversation designers to integrate AI-driven solutions into production environments
• Stay up-to-date with latest LLM advancements in prompt design, few-shot learning, Tool integration protocols like MCP and AI orchestration frameworks like Agent SDK
• Help define and track success metrics aligned with business requirements and contribute to improving model quality
• Participate in other duties or projects as assigned