Application Analyst — Icertis CLM

Texas Health Resources (THR), one of the largest faith-based, nonprofit health systems in North Texas, needs a backfill Application Analyst with hands-on Icertis Contract Lifecycle Management (CLM) experience to support ongoing platform administration, configuration, and business-facing support. The opening resulted from the resignation of the previous Application Analyst.

• Icertis CLM administration & configuration — managing contract types, templates, workflows, metadata, and security settings

• Business analysis & requirements management — gathering requirements, conducting gap analysis, documenting business is seeking a backfill Application Analyst with hands-on experience in Icertis Contract Lifecycle Management (CLM) processes, and translating needs into scalable solutions

• Application support, testing & release management — supporting UAT, regression testing, release deployments, troubleshooting, and coordinating production releases in an Agile environment

• Configuration management: lead configuration updates, document requirements, support testing, and promote changes to upper environments across 2-week sprints

• Release management: coordinate Icertis release updates and their impact on configuration, process, and testing

• User management: create, provision, and de-provision user accounts and groups; assign roles/privileges; provide technical support; liaise with Icertis support

• Security management: configure security groups and role-based privileges

• Organization management: maintain the organizational structure (units, groups) to align with business needs

• Data management: manage master data tables, upload legacy documents, and sync/maintain agreement records

• Support integrations with platforms such as Docusign, Workday, SAP, and Salesforce while maintaining data integrity

• Create documentation and deliver user training to support adoption of CLM enhancements

• Hands-on Icertis CLM administration and configuration experience

• Strong business analysis and requirements-gathering skills

• UAT, regression testing, and release/deployment experience in an Agile environment

• Experience with Icertis Contract Intelligence, SaaS implementations, and enterprise application support preferred

• Initial interview with managers, followed by a team meet-and-greet

• Process may be condensed to one or two interviews depending on scheduling; the team meet-and-greet is a formality