Remote Call Center Customer Service Representative

MCI is a tech-enabled business services company providing customer experience and business process outsourcing solutions. The Remote Call Center Customer Service Representative will support clients by handling inquiries, providing product and policy information, resolving complaints, documenting interactions, and collaborating to improve service delivery.

Responsibilities:

• Handle customer inquiries via phone, email, and chat with professionalism
• Provide accurate information about products, services, and policies
• Troubleshoot and resolve customer complaints and issues
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service delivery
• Adhere to company policies and compliance standards

Requirements:

• Must be 18 years or older
• High school Diploma/GED
• Previous experience in customer service or a call center environment
• Strong interpersonal and problem-solving skills
• Ability to work independently and manage time effectively
• Comfortable using multiple software systems simultaneously
• High-speed internet and a distraction-free home office setup
• Flexibility to work various shifts, including evenings and weekends
• Must be authorized to work in the country where the job is based