Sr Business System Analyst (Remote)

Cengage is an education technology company focused on helping learners through digital products, services, and platforms. The Senior Business Systems Analyst will collaborate with cross-functional teams to translate business needs into scalable processes and Salesforce solutions, while improving lead-to-cash operations, documentation, testing, and automation.

Responsibilities:

• Build positive relationships with business leaders and cross-functional teams to understand strategic goals, operational challenges, and business needs
• Facilitate discovery sessions and requirements workshops to find opportunities for process improvements and system enhancements
• Convert business needs into functional requirements, user stories, process documentation, data flow diagrams, business process maps, data mapping specifications, and acceptance criteria
• Serve as the primary liaison between business collaborators and technical teams throughout the project lifecycle
• Analyze current business processes and build scalable, future-state workflows that streamline operations, improve data quality, and reduce manual effort
• Partner with Salesforce Administrators, Developers, Architects, Product teams, and Project Managers to implement and improve Salesforce solutions supporting Go-to-Market (GTM) processes
• Support improvements across Salesforce Sales Cloud, including automation, workflows, security, reporting, and data management
• Evaluate solution options by balancing business requirements, user experience, scalability, and long-term maintainability
• Develop and maintain documentation for essential GTM business workflows and Salesforce functionality
• Write user stories with clear acceptance criteria and support testing, user acceptance testing (UAT), defect management, and production releases
• Identify and recommend opportunities to automate manual processes, simplify workflows, improve user adoption, enhance operational efficiency, and standardize business processes through governance

Requirements:

• Bachelor's degree in business, Information Systems, Computer Science, or a related field, or equivalent professional experience
• Over 10 years of experience working as a Business Systems Analyst, Business Analyst, or Systems Analyst
• Practical experience providing support for Salesforce Sales Cloud and associated business applications
• Experience collaborating with Sales, Marketing, Customer Success, Finance and CRM teams
• Strong business process analysis and process improvement skills
• Experience gathering, documenting, and managing business and functional requirements
• Experience working within Agile delivery teams
• Excellent communication, facilitation, and collaborator management skills
• Familiarity with Jira, Confluence, Visio, and Smartsheet