Senior Customer Program Manager – CSP Accounts

Lenovo is a global technology company providing devices, infrastructure, software, solutions, and services. The Senior Customer Program Manager will lead cross-functional, cross-geography teams to plan, execute, and deliver cloud service provider offerings focused on compute, storage, and GPU products. The role manages project scope, schedules, risks, deliverables, stakeholder commitments, customer interfaces, and status reporting to ensure timely and budget-controlled delivery.

Responsibilities:

• Understand and manage project scope to deliver within the time / cost restraints
• Ensure E2E process will be executed as designed. Identify and communicate gaps
• Ownership and management of project deliverables
• Lead the ODT team to understand the project charter and to complete project objectives
• Ensure appropriate team membership / functional representation
• Develop and execute project schedule
• Manage the Decision Checkpoint Process for the project
• Monitor execution, Drive functional commitments to deliver, and Provide timely / accurate project status updates
• Own project risk management planning and change control
• Escalate issues to management level as required
• Performs regular Lessons Learned with the team to ensure project and process improvements are captured
• Interface with customer as a Project Owner

Requirements:

• Background in Compute, Storage or GPU product line is required
• 8+ years of working experience
• Work experience in OEM/ODM/System Integration companies in Data Center industry is preferred
• Senior level of project management skills; PMI preferred
• Strong customer focus and business sense on financial P&L analysis, MBA degree is a plus
• Fluent English oral, written and communication skills
• Ability to thrive in a fast-paced, dynamic multi-culture environment with global function team across different time zones
• Strong cross-functional collaboration across diverse stakeholders to ensure responsiveness to deliverables and deadlines, alignment with project imperatives, and drive action
• Ability to lead effectively through complexity and ambiguity, with strong critical thinking, analysis skills and problem-solving skills
• Ability to manage multiple projects, balance competing priorities, and be flexible and creative
• Proven track record in project management of complex projects
• Ability to maintain composure and perseverance in a deadline-driven environment
• Familiar with MS Excel, PowerPoint and Project schedule tools
• Strong customer communication skillset and maintain trusted relationship