Customer Service Representative - Part time – Remote in USA

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. The part-time Customer Service Representative works remotely to resolve escalated or complex customer inquiries, research solutions, document interactions, and meet performance goals.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Navigate multiple systems and applications simultaneously to document interactions and provide accurate solutions
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

Requirements:

• Our TTEC Remote CX team has 38 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States
• Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need
• At least 1 year of customer services experience
• High school diploma or equivalent
• Availability to work weekends
• Computer experience
• Wired internet connection (fiber, cable, or DSL) with speeds above 15 Mbps is required. Satellite and 5G connections are not supported