Jr. Service Desk Analyst

Job Title: Jr. Service Desk Analyst
Location: Remote 80% remote / up to 20% onsite (NYC)

Duration: 12 Months contract (possible of extension)

Jr. Service Desk Analyst

• Weekend shift: Saturday & Sunday 8 AM 9 PM + Monday 8 AM 8 PM
• Approximately 80% remote / up to 20% onsite (onsite unlikely but asking questions)
• Candidate must be able to report to the office within 48 hours when required
• 1 3 years Service Desk/technical support experience
• ServiceNow
• Bomgar/remote desktop tools
• Hardware/software troubleshooting
• Strong customer service and communication skills
• Associate's or Bachelor's in IT or related field
• Convert-to-FTE opportunity
• Candidate must provide their own IT equipment