Customer Service Representative

New Iron is hiring a Customer Service Representative for a global semiconductor equipment manufacturer. The role serves as the main customer contact for parts agreements, on-demand service, and labor dispatch, while coordinating orders, billing, and deliveries with internal teams.

Responsibilities:

• Manage customer requests mainly through email and a ticketing system, with occasional phone calls
• Support quotes, orders, RMAs, and warranty claims, and follow up on open transactions
• Help with billing and invoice reconciliation across service agreements, spares, and services
• Give customers timely updates on high priority orders and expedite parts with internal teams
• Help set up customer master records and keep entitlements compliant, under supervision
• Work with logistics, order fulfillment, engineering, purchasing, sales, and finance to keep deliveries on schedule

Requirements:

• Applicants must be authorized to work for any employer in the U.S
• Our client is unable to sponsor or take over sponsorship of an employment visa at this time
• Experience with SAP, a CRM, or supply chain processes
• Logistics experience
• A second language, for supporting customers in multiple regions