Marketing Account Manager – Digital Creative Projects

Chasepro is seeking a client-facing Marketing Account Manager to manage digital creative and advertising projects from initial request through final delivery. The role coordinates clients and internal teams, overseeing timelines, budgets, scope, deliverables, approvals, risks, and project status across multiple campaigns.

Responsibilities:

• Understand the client’s business objective and translate it into project requirements
• Communicate with clients regarding timelines, budgets, scope, deliverables, and project status
• Lead status meetings and document requirements, decisions, risks, and action items
• Gather and organize client feedback and translate it into clear direction for creative teams
• Manage changes to project scope, including timeline and budget impacts
• Build strong relationships with both clients and internal creative teams
• Manage project intake and make sure the scope, budget, timing, deliverables, dependencies, and requirements are clearly defined
• Create and maintain project plans, timelines, milestones, and deliverables in Workfront
• Make sure creative briefs, source files, reference materials, legal requirements, and compliance information are available before work begins
• Coordinate with creative, strategy, resourcing, legal, compliance, and other teams
• Monitor project progress, budget usage, resources, risks, and deadlines
• Escalate issues when a project is at risk of missing its deadline or budget
• Ensure projects go through required legal, compliance, and brand approvals
• Keep Workfront updated as the single source of truth for project information
• Work with resource-management teams to understand creative-team capacity and workload

Requirements:

• • 5+ years of client-facing account management experience
• • 3+ years of project management experience
• • 3+ years using project management software
• • Experience leading digital creative projects from start to finish
• • Experience working in a fast-paced agency or in-house creative environment
• • Strong client communication and relationship-management skills
• • Ability to manage multiple projects/campaigns simultaneously
• • Strong understanding of creative workflows and project management
• • Strong problem-solving and conflict-resolution skills
• • Ability to work independently and ramp up quickly
• • Promotional calendars
• • Seasonal marketing peaks
• • High-volume campaign environments
• • Digital advertising and creative production
• • Legal and compliance approval processes
• • Creative-team resource planning
• In lieu of a degree, a candidate may qualify with a high school diploma/GED plus 7 years of experience leading digital creative projects in an agency environment
• • Workfront experience is preferred
• Experience supporting a large national retail brand is highly desirable, particularly mass retail or membership-based retail
• A Bachelor's degree in marketing, business, journalism, communications, or a related field is preferred