Customer Service Representatives - Emergency (Virginia State Residents)

Sutherland is seeking Customer Service/Emergency Services Representatives to support a public utility client and its customers. The role provides customer care through phone, email, chat, and correspondence, handling service requests, billing questions, energy conservation advice, power outages, and other emergency situations while educating customers about suppliers and energy choice programs.

Responsibilities:

• The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence
• Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
• Will be handling calls related to power outages and other emergency situations
• Must be an active listener and can leverage probing question skills to provide resolutions
• Agents will also educate customers on suppliers and energy choice programs

Requirements:

• Excellent verbal and written communication skills
• Fullftime availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent