Principal Systems Software Engineer

Oracle is a company that brings together data, infrastructure, applications, and expertise to power industry innovations. They are seeking a Principal Systems Software Engineer to own complex system modules and fleet automation workflows, lead investigations for incidents, and design improvements for performance and reliability in a hyperscale environment.

Responsibilities:

• Design, develop, and maintain complex system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in hyperscale environment
• Utilizes advanced knowledge to design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet
• Play a significant role in platform bring-up, firmware updates, platform-level diagnostics, and complex cross-layer debugging
• Diagnose and resolve complex issues across software, firmware, and hardware layers, working in DevOps and incident response paradigms to maintain reliability and availability
• Designs software solutions and analyzes and identifies requirements to achieve business and operational goals, sharing results with manager upon completion
• Adheres to and improves execution of all phases of the software development lifecycle; provides guidance and coaching to engineers to drive improvements
• Utilizes advanced knowledge to develop and guide new software features and enhancements leading design specifications, ensuring accessibility, and develops documents to clarify software design and code
• Leads code reviews in multiple areas to help drive improvements
• Conducts debugging and troubleshooting to identify and fix complex software issues
• Develops fixes for identified issues
• Implements comprehensive software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, sharing work with manager and/or lead upon completion
• Conducts performance profiling and optimization of coding, building scalable solutions, and anticipating and resolving potential outcomes
• Troubleshoots and resolves complex issues related to application programming interface (API) functionality and integration. Implements complex API versioning, lifecycle, and interoperability strategies
• Implements and contributes to developing software, systems, and services, ensuring review by manager and/or senior technical leaders upon completion. Recommends project or design scope
• Provides technical guidance and coaching to less experienced developers in existing software architecture
• Contributes to periodic reviews and ensures adherence to architectural standards
• Collaborates with stakeholders and networks externally to ensure work aligns with software architecture
• Implements complex performance optimization and scalability strategies in software design
• Occasionally conducts technology research and evaluation for potential architectural changes that may have an impact on results for the team
• Collaborates with stakeholders to understand customer issues and align solutions
• May provide advanced technical guidance and support to customers regarding customer-reported issues
• Advocates for customers' interests and suggests product enhancements based on feedback
• Provides input to ensure customer satisfaction through timely resolution of issues and effective communication
• Identifies and implements customer issue and/or defect handling and training processes
• Investigates and troubleshoots complex and broad reaching/scoped maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements)
• Collaborates with the team and externally to follow development practices and coding standards, providing coaching to less experienced team members
• Participates in peer review processes, provides technical leadership, and ensures code quality and adherence to broad acceptance criteria during development, independently
• Demonstrates and shares advanced knowledge of industry best practices and applies them to software development processes
• Implements complex secure coding practices to prevent security vulnerabilities
• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), sharing results with manager upon completion
• Drives improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability
• Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative
• Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines
• Collaborates across the organization to align on expectations and achieve shared objectives
• Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs
• Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected
• Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices
• Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions
• Reviews, contributes to, and documents problem solving strategies
• Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices
• Proactively seeks and leverages ongoing feedback and training to improve skills
• Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams
• Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders
• Solicits feedback from others on ideas for alternative approaches and methods for continued improvement
• Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations

Requirements:

• Applicants are required to read, write, and speak the following languages: English
• 6 to 10+ years of experience
• Design, develop, and maintain complex system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in hyperscale environment
• Utilize advanced knowledge to design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet
• Play a significant role in platform bring-up, firmware updates, platform-level diagnostics, and complex cross-layer debugging
• Diagnose and resolve complex issues across software, firmware, and hardware layers, working in DevOps and incident response paradigms to maintain reliability and availability
• Design software solutions and analyze and identify requirements to achieve business and operational goals
• Adhere to and improve execution of all phases of the software development lifecycle; provide guidance and coaching to engineers
• Develop and guide new software features and enhancements leading design specifications, ensuring accessibility, and develop documents to clarify software design and code
• Lead code reviews in multiple areas to help drive improvements
• Conduct debugging and troubleshooting to identify and fix complex software issues
• Develop fixes for identified issues
• Implement comprehensive software testing (functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging
• Conduct performance profiling and optimization of coding, building scalable solutions, and anticipating and resolving potential outcomes
• Troubleshoot and resolve complex issues related to API functionality and integration; implement complex API versioning, lifecycle, and interoperability strategies
• Implement and contribute to developing software, systems, and services, ensuring review by manager and/or senior technical leaders
• Provide technical guidance and coaching to less experienced developers in existing software architecture
• Contribute to periodic reviews and ensure adherence to architectural standards
• Collaborate with stakeholders and networks externally to ensure work aligns with software architecture
• Implement complex performance optimization and scalability strategies in software design
• Occasionally conduct technology research and evaluation for potential architectural changes
• Collaborate with stakeholders to understand customer issues and align solutions
• Provide advanced technical guidance and support to customers regarding customer-reported issues
• Advocate for customers' interests and suggest product enhancements based on feedback
• Provide input to ensure customer satisfaction through timely resolution of issues and effective communication
• Identify and implement customer issue and/or defect handling and training processes
• Investigate and troubleshoot complex and broad reaching/scoped maintenance issues to ensure customer agreement on short- and long-term solutions
• Collaborate with the team and externally to follow development practices and coding standards, providing coaching to less experienced team members
• Participate in peer review processes, provide technical leadership, and ensure code quality and adherence to broad acceptance criteria during development
• Demonstrate and share advanced knowledge of industry best practices and apply them to software development processes
• Implement complex secure coding practices to prevent security vulnerabilities
• Perform periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities)
• Drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability
• Manage and coordinate moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative
• Efficiently delegate, monitor, and prioritize work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines
• Collaborate across the organization to align on expectations and achieve shared objectives
• Leverage understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs
• Support inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected
• Identify and address moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices
• Proactively escalate unresolved or critical issues with a thorough assessment and suggest potential solutions
• Review, contribute to, and document problem solving strategies
• Pursue learning opportunities to expand knowledge and skills and/or tools in new areas and stay abreast of the latest industry trends and best practices
• Proactively seek and leverage ongoing feedback and training to improve skills
• Coach and mentor junior team members, fostering continuous learning and knowledge sharing within and across teams
• Develop ideas, recommend updates, and/or collaborate on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluate the impact on key stakeholders
• Solicit feedback from others on ideas for alternative approaches and methods for continued improvement
• Contribute to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations