Customer Success Manager

Apiiro is an Agentic Application Security Platform that helps development teams build and deliver secure software. The Customer Success Manager will own enterprise customer relationships from onboarding through renewal and expansion, drive platform adoption and value realization, and guide customers in securing AI-driven development. The role also involves executive engagement, expansion development, technical collaboration, and proactive churn prevention.

Responsibilities:

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
• Drive adoption and value realization by connecting Apiiro’s capabilities to each customer’s specific security outcomes
• Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers
• Partner with Sales to identify and develop expansion opportunities within your accounts
• Guide customers through securing AI-assisted and agentic development – helping them understand and govern the risks introduced by AI coding assistants (e.g., GitHub Copilot, Cursor, Claude Code) and autonomous agents across their SDLC
• Drive adoption of Apiiro’s agentic capabilities – including AutoFix Agent and Guardian Agent – helping customers move from detection to prevention and autonomous remediation of risks in AI-generated code
• Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership
• Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments
• Proactively identify account risk and build targeted action plans to mitigate churn before it materializes

Requirements:

• 5+ years in Customer Success, Account Management, or Technical Account Management — ideally in Application security or DevSecOps
• Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments
• Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week
• Track record of managing enterprise accounts with demonstrated success in retention and expansion
• Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture
• Experience with AppSec tooling — SAST, SCA, DAST, secrets detection, or similar — is a plus