Business Operations Analyst

Softheon develops healthcare software that simplifies health insurance selection and supports health plan and government customers with administration, reporting, and operational requirements. The Business Operations Analyst I will analyze and optimize business operations through data analysis, process improvement, reporting, project support, market research, documentation, compliance, and cross-functional collaboration.

Responsibilities:

• Collect, analyze, and interpret data to identify trends and insights that can inform business decisions and drive operational improvements
• Assist in identifying and implementing process improvements to enhance efficiency, productivity, and quality across various departments
• Generate and maintain regular reports on key business metrics, providing actionable insights to stakeholders and management
• Support project management activities, including tracking progress, identifying issues, and ensuring timely completion of project tasks
• Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals
• Conduct market research to stay informed about industry trends, competitive landscape, and emerging technologies relevant to the healthtech sector
• Maintain comprehensive documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team
• Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity
• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values
• Provide guidance and mentorship to team members within your department and across diverse functions
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement
• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience
• Must reside in the Eastern or Central time zone. Must be located in one of the following states: NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI
• Must work Eastern hours 9-6 pm ET

Requirements:

• • Must reside in the Eastern or Central time zone
• Must be located in one of the following states: NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI
• Must work Eastern hours 9-6 pm ET
• • Bachelor's degree required
• • 1-3 years of experience in business operations or data analysis
• • Experience within the STEM field is required
• • Basic understanding of healthcare industry standards and regulations is desirable
• • Strong analytical and problem-solving skills
• • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
• • Excel experience is required
• • Excellent communication and interpersonal skills
• • Ability to manage multiple tasks and prioritize effectively
• • Attention to detail and a proactive approach to identifying and solving problems
• • Eager to learn and grow within the company
• • Team player with a collaborative attitude
• • Strong organizational skills and ability to work independently
• Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship
• • Bachelor's degree required, degree in STEM is preferred
• • Experience in the healthcare or technology industry is a plus
• • Six Sigma Yellow Belt certification preferred