Senior Product Manager

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, and engage members and donors through innovative software solutions. The Senior Product Manager will own the payments and finance experience in iMIS, leading strategy, roadmap, integrations, compliance, reconciliation, metrics, partner relationships, and customer-facing communication. The role also involves using AI tools for customer insight, prototyping, analysis, and operational work across ASI’s product suite.

Responsibilities:

• Owning the product strategy and roadmap for iMIS payment processing: card, ACH, digital wallets, alternative payment methods, gateway integrations, and reconciliation workflows
• Working alongside the VP of Strategic Partnerships and CPO to define the broader payments strategy for ASI’s core products in order to grow GPV across the platform
• Writing clear product requirements, user stories, acceptance criteria, and evaluation scenarios
• Developing and utilizing AI tooling to synthesize customer interviews, support tickets, usage data, gateway logs, sales feedback, and operational patterns
• Building UX prototypes using AI design/ development tools to communicate product vision and gather feedback before committing engineering resources
• Defining and monitoring payments health metrics: transaction success rates, chargeback and dispute rates, reconciliation accuracy, and processing costs
• Managing relationships with payment gateway and processor partners, including commercial and technical escalations
• Partnering with engineering and compliance to maintain PCI-DSS scope and manage audits
• Working with Technical Support to reproduce, prioritize, and resolve client issues as needed
• Representing iMIS payments to clients, partners, and prospects at conferences, webinars, user group meetings, and release demos
• Involvement in product roadmap and specifications for other ASI products and features as needed
• Performing other job-related duties and responsibilities as assigned

Requirements:

• A bachelor's degree in business, computer science, information science, or a related field, or equivalent experience
• 5+ years of product management experience, preferably with B2B or enterprise SaaS products, and a demonstrated record of taking products or major features from discovery through launch to measurable adoption
• Experience shaping payments strategy at the platform level, including take rate, GPV growth, and pricing economics, and partnering with business development or partnerships teams to drive it
• Meaningful time spent owning a payments, fintech, or billing product, with the breadth to speak credibly about an entire platform
• Working knowledge of payment processing fundamentals: gateways, processors, PCI-DSS, ACH and card networks, chargebacks and disputes
• Hands-on experience using generative AI tools for meaningful product or operational work. Be prepared to walk us through a prototype you built yourself, an analysis you ran and then verified, a recurring part of your workflow that you automated, and a case where you decided against using AI and why
• The ability to translate ambiguous customer problems into clear product decisions, with strong judgment about user experience, tradeoffs, sequencing, and scope
• Experience working closely with engineers, designers, customers and partners
• Solid interpersonal skills and strong written and verbal communication, including the ability to present tradeoffs to both engineers and executives
• Demonstrated public speaking ability: conference sessions, webinars, user group meetings, or client briefings in front of external audiences
• An excellent ability to collaborate with others, both in person and remotely
• Hands-on experience with iMIS or a comparable association management system (AMS), non-profit technology, or membership and CRM software preferred