Expert Salesforce Business Analyst - Remote

Veradigm develops data-driven healthcare solutions using research, analytics, and artificial intelligence to support healthcare stakeholders. The Expert Salesforce Business Analyst will lead requirements gathering, user story refinement, stakeholder collaboration, and agile execution for Salesforce Customer Experience portal and Service Cloud initiatives. The role also focuses on translating business needs into technical requirements and improving Salesforce processes through automation and reporting.

Responsibilities:

• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.)
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations
• Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development
• Collaborate with stakeholders to define scope, priorities, and business challenges
• Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting
• Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives
• Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects
• Identify opportunities for process improvement and automation within Salesforce and related platforms

Requirements:

• • 6+ years of experience as a Business Analyst or Product Analyst, with extensive hands-on Salesforce experience
• • Must have: Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge)
• • Strong understanding of Salesforce architecture, standard/custom objects, flows, validation rules, and platform limitations
• • Skilled in Agile methodologies and backlog refinement
• • Excellent communication and collaboration skills across technical and non-technical audiences
• • Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools (Lucidchart, Visio)
• • Experience with enterprise tools like Zuora, NetSuite, or Workday
• • Familiarity with API integrations, data flows, or light SQL
• • Background in SaaS, healthcare, or regulated industries
• • Certifications: Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP