Customer Success Account Management

Microsoft is seeking a Customer Success Account Manager to support established Americas customers in expanding their use of cloud and AI technologies. The role focuses on building customer relationships, coordinating delivery activities, improving solution health, accelerating Azure and AI adoption, tracking risks, and helping customers achieve measurable business outcomes.

Responsibilities:

• Learn how to engage customers, partners, and internal stakeholders and adapt your communication to different audiences and technical levels
• Build foundational relationships with customer stakeholders and technical professionals, supported by experienced colleagues and account team leaders
• Look beyond immediate support needs to understand each customer’s business objectives, technology roadmap, priorities, and opportunities for greater value
• Support customer success planning, customer-facing reviews, engagement prioritization, and conversations with technical stakeholders
• Learn Microsoft delivery methods, processes, and tools while helping assess operational health and turn customer priorities into actionable programs of work
• Help identify and address customer blockers, including security and compliance risks, by connecting customers with the right Microsoft solutions, services, and expertise
• Coordinate delivery resources, contribute to internal program reviews, and support clear, timely communication when issues need escalation
• Listen to customer conversations and help connect their goals with Microsoft technologies, services, and the current portfolio of work in their account
• Develop your understanding of customer success strategy, Microsoft technology, and the business and technical changes customers are working to achieve
• Participate in account-team planning and help connect Customer Success Plans with broader account priorities and deliverable programs of work
• Work with account teams to shape practical programs that support adoption, value realization, security, and long-term success
• Support account CSAMs in helping customers continuously improve the health and reliability of their Microsoft solutions by using available resources, support services, and proven practices
• Support customer success and cloud-consumption planning through regular, well-prepared communication with customer and Microsoft stakeholders
• Coordinate people and resources, follow quality standards, and help deliver a consistent customer experience that turns plans into measurable value
• Track risks, dependencies, decisions, and commitments; raise concerns early and help teams maintain momentum through resolution
• Build technical aptitude and industry awareness so you can translate customer conversations into clear business impact and value
• Bring curiosity and creativity to the design and execution of inclusive customer programs, services, and success initiatives
• Learn to influence through collaboration by bringing together the right people, communicating clearly, and helping diverse teams move toward shared outcomes

Requirements:

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience
• Exposure to customer planning, project coordination, technology, data analysis, service delivery, or stakeholder communication in any academic, community, or professional setting
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)