100% remote - Salesforce UX Engineer (NPS, Functional understanding of standard Salesforce UI capabilities, Process Modeling, Form and Analytics Design, UX QA/Auditing) - Direct Client

Accion Labs is recruiting for a direct client, a global pharmaceutical solutions and distribution organization. The Salesforce UX Engineer will assess and improve the client’s Workspace experience, using user research and process modeling to recommend design changes aligned with its design framework and standard Salesforce capabilities.

Responsibilities:

• Review and ingest the Design Framework
• Conduct a thorough review of Workspace, Review historical user survey reports, NPS scores
• Conduct User Surveys and draw out process flows for different onboarding scenarios
• Identify and draw workflows and distinct features that are part of workspace (General navigation design, Forms, Status reports et al)
• Build a comprehensive report on current state and future state while adhering to Design Framework
• Work with SF Developers and Architect to ensure the recommendations can be implemented with standard salesforce capabilities and limit custom development where possible (however UX design takes precedence over custom dev)
• Identify low hanging fruits and more complex redesign elements with estimates of work
• Review once work is done as a quality inspector
• General alignment of Workspace to Design framework
• Simplification of UI navigation for users on one single workspace ( currently we have two )
• Onboarding scorecard for customers ( both internal and external stakeholders )
• Simplifying form filling for users

Requirements:

• NPS
• Functional understanding of standard Salesforce UI capabilities
• Process Modeling
• Form and Analytics Design
• UX QA/Auditing