Healthcare Customer Service Representative - Remote

TP is a global provider of digital business services. The Healthcare Customer Service Representative serves as a primary customer contact, handling inbound and outbound communications and resolving healthcare-related inquiries through phone, email, chat, and social media. The role also involves de-escalating issues, escalating interactions when appropriate, processing payments, tracking call information, and providing feedback.

Responsibilities:

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Requirements:

• This position will be based in the state of Tennessee. Hires must reside within the state of Tennessee.
• • High School Diploma or equivalent
• • Minimum of 6 months of customer service experience
• • Must be 18 years of age or older
• • Ability to type at least 25 words per minute
• • Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• • A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• • Proof of internet speed required
• • Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• • Communication: Outstanding communication, listening, and analytical skills
• • Organizational Skills: Strong organizational and problem-solving skills
• • Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• • Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• • Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
• • Customer service and/or sales experience preferred
• College degree preferred but not required