Sr Staff AI Engineer - Veza

ServiceNow's Veza is an identity security company building AI-native access management and governance solutions. The Senior Staff AI Engineer will architect, build, and operate production-grade agentic AI systems for enterprise identity security, while shaping technical strategy, scalability, safety, retrieval, model integration, and engineering practices.

Responsibilities:

• Agentic architecture. Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks
• Enterprise-grounded reasoning. Build agents that leverage Access Graph, Access Reviews, and permission and risk data — to make decisions with context no frontier model has on its own
• Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale
• Retrieval and grounding. Work closely with our different product teams, platform and graph teams to ensure agents are grounded in accurate, low-latency retrieval — RAG pipelines, semantic search, re-ranking, and evaluation — as a critical dependency of agentic quality
• Model integration and evaluation. Integrate frontier models, evaluate trade-offs across cost, latency, and capability for production use cases
• Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline