Customer Technical Program Manager

NVIDIA develops parallel and visual computing technologies that power artificial intelligence, high-performance computing, cloud, and enterprise platforms. The Customer Technical Program Manager will lead cross-functional customer programs for next-generation AI storage computing platforms, coordinating hardware and software integration from proof of concept through production deployment while managing technical issues, timelines, risks, and stakeholder communications.

Responsibilities:

• Lead multi-functional teams together with OEM/ODM, network & storage vendors, software partners to deliver next generation of AI Storage Computing Platforms
• Define the strategy and tactics for successfully driving GPU and Storage server solutions and integration of sophisticated hardware and software stacks, from evaluation/proof-of-concept to design/development/qualification/validation, through customer acceptance and start of service
• Lead and improve existing product development by scoping projects, identifying and assembling the core support teams, formally kicking off projects with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools
• Coordinate and facilitate engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring timely customer acceptance and production deployment
• Effectively organize and lead complex technical engineering-to-engineering (hardware and software) discussions
• Work closely with engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution
• Regularly communicate the program status and key issues to customer and management
• Identify organizational learning opportunities for continuous improvements

Requirements:

• BS/MS Computer Science or related field (or equivalent experience)
• 12+ years relevant work experience required
• Strong Technical Programs Management experience for complex OEM/ODM System Level integration, development and qualification
• Previous experience around SW/HW System Level life cycle, understand key indicators to effectively lead program/project
• Experience on driving execution and coordination between internal teams and external accounts
• Partner with leadership teams to provide dashboards, reports, and insights for critical metrics and managing risks