Business Systems Analyst Senior – Digital Employee Experience (DEX Ops)

BAE Systems is a defense, aerospace, security, and information technology company. The Senior Business Systems Analyst will serve as a Digital Platform Developer, building DEX platform capabilities, automations, dashboards, integrations, and predictive solutions to improve digital employee experience and IT operations.

Responsibilities:

• Design, build, and maintain Nexthink Remote Actions using PowerShell to support automation, troubleshooting, self‑healing, and proactive device management
• Develop Nexthink Live Dashboards and visualizations that empower Service Desk, Field Support, EUC, and Engineering teams
• Customize platform content such as metrics, campaigns, scores, packages, and experience insights
• Ensure configuration, data consistency, and standardization across the DEX platform
• Engineer automations that reduce digital friction and resolve issues before employees notice them
• Implement data‑driven workflows that improve device health, performance, and endpoint stability
• Support the shift toward agentic AI, intelligent automation, and self‑healing capabilities
• Develop and maintain integrations between Nexthink and ServiceNow (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration)
• Build connectors or scripts to integrate log, telemetry, and endpoint data across systems
• Improve visibility into employee experience trends through analytics and dashboards
• Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify high‑impact experience problems to automate or eliminate
• Provide technical enablement and training on platform capabilities
• Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation

Requirements:

• Bachelor's Degree and 4 years work expereince or equivalent experience
• Strong experience writing PowerShell scripts (which will translate into Nexthink RA development, automation, device queries, workflows)
• Proficiency with Windows internals, command-line tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics
• Experience with SQL or similar query languages — ability to learn/translate into Nexthink's NQL
• Experience integrating data and automating processes across enterprise systems
• Familiarity with ServiceNow CMDB, ITSM workflows, or automation orchestration
• Demonstrated experience developing technical workflows and automation solutions
• Strong analytical, troubleshooting, and endpoint diagnostic skills
• Ability to work with large telemetry datasets
• Build dashboards and reports using Power BI, Excel, or similar tools
• Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment
• Ability to translate experience issues or support-team needs into technical solutions
• Comfortable working independently in a fast‑moving, evolving environment
• Strong documentation habits and familiarity with SDLC or sprint‑based delivery
• Experience with Nexthink specifically, or any other DEX platform (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.)
• Experience with UX, UI, or DEX principles
• Experience with Experience Level Agreements (XLAs)
• Familiarity with sentiment analytics, digital friction measurement, or employee listening tools
• AI/agentic automation experience, LLM‑powered workflows, or predictive modeling concepts
• Background in endpoint engineering, system administration, or automation engineering