Digital Adoption/Training SME

Design and document training materials and deliver instructor-led training

Create, analyze, coordinate, and document complex IT products and processes and provide recommendations that enhance and reinforce system adoption.

Provide process and/or IT product subject matter expertise, conduct research, gather requirements, and conduct analysis and related to IT processes, projects and/or services.

Create/update reports and propose actions and/or plans to leadership to assist in decision-making and drive the work to conclusion.

Display a technical aptitude and the ability to coordinate, design, and manage IT processes and work.

Bachelor's degree in Business Administration or a related field with 4 years of experience in federal or commercial industry

2+ years of experience with lean-agile squads and collaborating with cross-functional teams to deliver high-quality solutions

Experience using ADDIE methodology to create and deliver IT training

Experience with SAP Concur, WalkMe, and/or Federal Travel Regulations

Experience with working with clients internal stakeholders and business partners

Experience leading client interactions workshops etc. either virtual or in-person

Experience in creating or modifying existing documentation to support the subject