ServiceNow Business Analyst

STAFFXPERT is seeking a Senior ServiceNow Process Analyst to bridge business stakeholders and technical teams. The role focuses on analyzing and improving business processes, translating requirements into ServiceNow solutions, prioritizing backlogs, and supporting testing and solution validation.

Responsibilities:

• Partner with business leaders and process owners to identify and improve processes
• Analyze and design workflows aligned with business objectives
• Translate business needs into clear requirements and user stories
• Prioritize product backlogs based on business value
• Work with technical teams to ensure ServiceNow solutions meet business requirements
• Support requirements gathering, testing, QA, and solution validation
• Facilitate stakeholder meetings and workshops
• Maintain business process and requirements documentation

Requirements:

• 14+ years of overall IT experience
• Strong hands-on ServiceNow experience
• At least 2 full-cycle ServiceNow implementations
• Strong understanding of business process analysis and workflow optimization
• Experience gathering and translating business requirements into: • Epics • User Stories • Acceptance Criteria • Backlog Items
• Experience working with Product Backlogs, prioritization, and business value/ROI
• Strong stakeholder management and communication skills
• Experience with process mapping, requirements gathering, and solution validation
• Ability to work closely with ServiceNow technical/development teams
• Knowledge of ServiceNow configuration best practices, with preference for configuration over customization
• Experience facilitating business/stakeholder workshops
• Strong documentation and process improvement skills
• A ServiceNow Business Process / Process Analyst who has worked on multiple end-to-end ServiceNow implementations and can effectively bridge the gap between business stakeholders and technical teams
• ServiceNow
• 2 full-cycle implementations
• Business Process/Workflow Analysis
• Requirements/User Stories
• Stakeholder Management