Bilingual Healthcare Customer Service Representative - Remote

TP is a global provider of digital business services. The company is seeking a Bilingual Healthcare Customer Service Representative to manage inbound and outbound customer communications, resolve healthcare-related inquiries, and deliver a positive customer experience using web-based tools. The role also involves de-escalating issues, documenting interactions, processing payments when needed, and providing feedback.

Responsibilities:

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Requirements:

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Outstanding communication, listening, and analytical skills
• Strong organizational and problem-solving skills
• Ability to prioritize tasks and work well under pressure while remaining focused
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• College degree preferred but not required