Site Reliability Engineer

Priority Commerce is hiring a Site Reliability Engineer to keep its payment, payables, and banking platforms available, fast, and recoverable. The role owns reliability practices for a product workstream, including monitoring, alerting, on-call, incident response, and postmortems.

Responsibilities:

• Build and tune monitoring, dashboards and alerts; reduce alert noise and close detection gaps
• Help resolve production incidents, and lead triage of lower severity alerts
• Facilitate blameless postmortems and drive follow-up actions to closure
• Define SLIs and SLOs for critical user flows
• Write runbooks and playbooks for AI-assisted alert triage
• Automate toil through scripting, infrastructure as code and CI/CD improvements
• Support safer releases through readiness reviews, load testing and canary deployments
• Contribute to failover and disaster recovery testing

Requirements:

• 3-5 years of software, systems or DevOps engineering experience, including 2+ years in SRE or production operations
• Production on-call experience, including incident response and postmortems
• Hands-on experience with AWS and Kubernetes
• Experience building monitoring and alerting with modern observability tools
• Proficiency in a scripting or programming language (e.g., Python, Go, TypeScript)
• Experience with infrastructure as code (Terraform preferred) and CI/CD pipelines
• Working knowledge of Linux, networking fundamentals and relational databases
• Clear written communication
• Experience in payments, fintech or banking, especially PCI DSS environments
• Familiarity with Kafka or other event-driven architectures
• Experience designing SLOs and error budgets
• Experience using AI tools in operations
• Cloud or Kubernetes certifications (e.g., AWS Associate, CKA)