Strategic Customer Success Manager | Education

Jamf provides Apple device management, deployment, and security solutions for organizations worldwide. The Strategic Customer Success Manager will own a portfolio of large strategic educational accounts, driving customer engagement, adoption, retention, and value realization through executive relationships, proactive planning, business reviews, and cross-functional advocacy.

Responsibilities:

• Own and manage a portfolio of high-touch, high-value, strategic accounts, ensuring that customers achieve their desired business outcomes through proactive engagement
• Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators
• Partner cross-departmentally to advocate and act as the voice of the customer internally
• Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals
• Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions
• Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success
• Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value
• Leverage in-depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf
• Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Drive engagement with customer stakeholders to track and record progress on their goals and value metrics

Requirements:

• 5+ years in Customer Success or Account Management within a SaaS environment. (Required)
• Proven experience managing strategic educational accounts with global complexity. (Required)
• Expertise in Apple ecosystems and enterprise IT workflows (Required)
• Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
• Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)