Customer Experience, Event Manager

Cisco is a technology company providing solutions that connect and protect organizations across physical and digital environments. The Customer Experience Event Manager leads the strategic design and execution of complex physical, digital, and hybrid events, overseeing logistics, cross-functional collaboration, customer engagement, and performance measurement.

Responsibilities:

• Independently manage and execute complex Cisco-led and third-party-led events across multiple formats and audiences
• Drive operational excellence by overseeing event logistics, demo management, digital broadcasts, and execution workstreams
• Develop contingency plans and proactively resolve challenges to ensure seamless event delivery
• Conduct white space analysis and identify opportunities for process optimization and event innovation
• Partner closely with Product Marketing Managers (PMMs), Product Managers (PMs), CX leadership, and external vendors to align event strategy and execution
• Research industry trends and implement best practices for event planning, production, and customer engagement
• Measure and communicate event performance and business impact using data-driven insights and reporting
• Ensure all projects, timelines, and deliverables are accurately maintained in project management systems and walking decks

Requirements:

• Bachelor's degree with 7+ years of experience in event management, marketing, customer experience, or related fields
• Experience independently managing complex enterprise-level physical, digital, and hybrid events
• Proficiency with project management and workplace tools such as Airtable, Qualtrics, Microsoft Office, and Cvent
• Experience coordinating cross-functional customers and external vendors in fast-paced environments
• Strong experience tracking program metrics, reporting outcomes, and optimizing event performance through data insights
• Deep understanding of Cisco CX offerings and service portfolio
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
• Ability to transform structured messaging into engaging demos, videos, and printed assets
• Excellent communication and customer management skills with the ability to influence outcomes effectively
• Knowledge of event industry trends, customer engagement strategies, and experiential marketing protocols
• Proficiency in Salesforce, Tableau, Snowflake and other data reporting tools desired