The technical lead/developer will also act as ServiceNow Administrator.
This role is also responsible for the following:
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
8
Required
Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent
5
Required
Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
5
Required
Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc.
5
Required
Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies
4
Required
Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff
8
Preferred
Industry and project experience with ServiceNow
5
Preferred
ServiceNow System Administrator and/or and Implementation Specialist certification
5
Preferred
Technical Documentation including Technical Design, Implementation, and Configuration Plans
5
Preferred
Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
3
Preferred
Technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.
III. TERMS OF SERVICE
Services are expected to start 09/30/2026 and are expected to complete by 08/31/2027. Total estimated hours per Candidate shall not exceed 1840 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION
