IT Support (A+ or ITIL certification required)

Required Qualifications

3+ years of experience in each of the following:

Helpdesk or Field technician support

End User Hardware Support (laptops, desktops, mobile devices)

IT Asset Management

ITSM/ITAM Tools

Software installation and maintenance

Exceptional customer service skills with a commitment to user satisfaction

Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications

Experience with Freshservice ITSM/ITAM

NinjaOne RMM

Google Workspace administration experience

Experience in government or conservation organizations

Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

Windows 11 operating systems

Active Directory administration

iOS and Android mobile device management tools

Network monitoring and discovery tools

Antivirus and security software and tools

Remote monitoring and management support tools