Site Support II/Remote

JD- Site Support II 

Location: Remote

Key Responsibilities

• Provide onsite IT and technical support to employees and site operations.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Manage user accounts, access permissions, and basic system configurations.
• Support network connectivity, Wi-Fi, VPN, and other site infrastructure.
• Log, track, and resolve incidents and service requests using ITSM/ticketing tools.
• Escalate complex issues to appropriate infrastructure, application, or vendor teams.
• Perform routine system checks, maintenance, upgrades, and equipment replacements.
• Maintain IT asset inventory and ensure proper documentation.
• Support new employee onboarding, workstation setup, and technology deployments.
• Follow IT security, compliance, backup, and operational procedures.
• Provide timely communication and updates to users and stakeholders.

Required Skills

• Strong troubleshooting skills across hardware, software, and basic networking.
• Working knowledge of Windows, Microsoft 365, Active Directory, and TCP/IP.
• Experience with laptops, desktops, printers, peripherals, and mobile devices.
• Familiarity with ITSM/ticketing tools such as ServiceNow, Jira, or similar.
• Basic understanding of network devices, Wi-Fi, VPN, and connectivity troubleshooting.
• Good communication and customer-service skills.
• Ability to work independently and manage multiple support requests.