Customer Service Representative - Insurance Services - Remote USA

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. The Customer Service Representative will resolve escalated or complex customer calls, answer inquiries about account information and insurance coverage, and conduct research to resolve customer issues.

Responsibilities:

• You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one
• Answer incoming calls and communications from customers and members regarding account information, member profiles, coverage, and service-related inquiries
• Conduct research to provide answers for customers to resolve their issues
• You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team

Requirements:

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• High speed internet connection (>25mbps). A hardwired connection to your home router is required
• A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)