Sr. Business Systems Analyst, Go-to-Market (Remote)

CrowdStrike is a global cybersecurity company that protects organizations with an AI-native security platform. The Senior Business Systems Analyst will reimagine and transform the Salesforce Lead-to-Order process through AI-enabled, mobile-first experiences, while leading requirements, solution design, testing, adoption, and cross-functional delivery.

Responsibilities:

• Lead Sales projects across L2O — facilitating requirement gathering sessions, translating business needs into functional designs, developing solution prototypes, and creating detailed documentation to support implementation and training
• Identify and prioritize AI-enabled opportunities across the L2O lifecycle — including Agentforce agents, Einstein/Prompt Builder use cases, AI-assisted opportunity creation and approvals
• Define and document AI use cases end to end: intended outcomes, grounding data and context requirements, guardrails and escalation paths, human-in-the-loop checkpoints, and success metrics for accuracy, containment, and time saved
• Own the mobile experience for Sales — gather requirements and define designs for Salesforce mobile (and mobile-optimized flows) so sellers can progress opportunities, route approvals, and act on AI recommendations in the field
• Assess sales tools in the market and lead build-versus-buy recommendations for new capability needs
• Partner with stakeholders to establish and document user stories, current- and future-state business processes, and functional requirements
• Create and maintain documentation for business processes, system configurations, and AI agent behaviors/prompt logic
• Take ownership of functional tasks and deliverables for Salesforce Sales Cloud applications, including testing (functional, UAT, and AI output/response validation), training, reporting, and ongoing enhancements
• Collaborate closely with Sales, Sales Operations, Finance, Legal, Data, and Platform teams to deliver comprehensive, compliant solutions
• Drive user adoption and change management, with particular focus on building seller trust and fluency in new AI and mobile capabilities

Requirements:

• 8+ years of business analysis experience, with 5+ years of Salesforce expertise
• Strong understanding of Lead-to-Order processes and sales operations
• Experience working on L2O transformation initiatives
• Demonstrated experience delivering AI-enabled business capabilities — defining use cases, evaluating feasibility, and measuring outcomes
• Proven track record of implementing process improvements in a sales environment
• Strong analytical and problem-solving skills
• Excellent stakeholder management, written and verbal communication skills, including experience presenting to senior leadership
• Knowledge of sales operations workflows
• Bachelor's degree in Business, IT, or related field
• Salesforce certifications (Admin, Advanced Admin, or Sales Cloud Consultant)
• Hands-on experience with Agentforce, Einstein GPT/Prompt Builder, or Data Cloud
• Experience designing mobile-first Salesforce experiences and driving field/mobile adoption
• Familiarity with AI governance concepts — data privacy, model output validation, audibility, and responsible AI guardrails
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes