Job Description
Overall 10+ years of experience in software industries
Mandatory Shopify experience.
10+ years of hands-on Program Management experience leading large, cross-organizational programs
Minimal 7+ years’ experience in managing complex distributed project on cloud, Microservices.
Proven experience as a Sr Scrum Master, in the e-commerce or retail industry.
Strong technical background with knowledge of e-commerce platforms, web development, APIs, databases, and related technologies.
Proficient in project management methodologies (SAFE, Agile, Scrum, Kanban) and project management tools (Jira, Jira Align, Asana, Trello, etc.).
Understands Engineering Processes and Cloud Implementations.
Experience assisting teams with cloud implementations.
Good understanding of Jira, Sprint functions/ceremonies and Scaled Agile Framework (SAFe)
A detail oriented Senior Scrum Master who gets into details and understand what team is doing.
Excellent leadership, communication, and problem-solving skills.
Ability to multitask, prioritize, and work in a fast-paced, dynamic environment.
PMP or PRINCE2 certification is a plus.
Keyskills - Must Have
Excellent Communicator
Program management
Stakeholder Management
Risk Management
Job Responsibilities
Job Responsibilities
Build the basic structure of a program that may include: prioritization alignment, team engagement & governance, identifying partners, etc.
Collaborate with cross-functional teams, including developers, designers, QA engineers, and stakeholders, to ensure project alignment with business objectives.
Integrate timelines and milestones across projects, identify areas of alignment or dependency and evaluate the progress of projects, and adjust to keep the project on track
Anticipate and recognize bottlenecks in work processes between teams and make suggestions for ongoing improvement
Identify and mitigate project risks, proactively address issues, and provide solutions to ensure smooth project execution.
Communicate project status, updates, and key milestones to stakeholders and leadership regularly.
Run agile ceremonies as a scrum master and the development process in conjunction with several internal partners
Lead and manage end-to-end project lifecycle for the e-commerce platform, including planning, development, testing, and deployment phases.
Define project scope, goals, and deliverables; develop comprehensive project plans and timelines; and track project progress against milestones.
Stay updated with industry trends, best practices, and emerging technologies in e-commerce to drive innovation and enhance the platform''s performance.
Foster a collaborative and results-driven team environment, providing guidance and mentorship to team members when needed.
Primary Responsibility: Overall program delivery, governance, execution oversight, and stakeholder alignment.
Manage program plan, timelines, and dependencies
Coordinate across stakeholders (Brands, IT, Business and Vendors)
Prepare the status reports and Run governance (daily/weekly/SteerCo)
Risk, issue, and escalation management
Coordinate SIT, UAT, deployment, and cutover activities in alignment with Brands, IT, Business and Vendors
Ensure alignment across Integrated Systems and WMS tracks
Deliverables
Program plan & roadmap
RAID log (Risks, Assumptions, Issues, Dependencies)
Status reports (Daily/Weekly/Executive)
Meeting cadence & governance structure
Stakeholder communication updates
