Desktop Support - 426 CTC - ONSITE (CURRENT WI residents)

Job Description:

***Crop to Crop resumes are accepted

Location Requirement: Onsite or Remote? FULL TIME ONSITE.  Candidates must be CURRENT WI residents. Those local to the Madison area are strongly preferred. No relocation allowed. 

Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.
Essential duties include providing technical assistance in support and preparation of desktop supported applications and hardware. Requires knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk

Top Required Skills (4-7 years of experience):

• Ability to image, diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Nice to Have Skills:

• ITIL 4 Foundation certification or similar
• CompTIA A+ certification of similar