Operation Support Engineer

Triveni IT is seeking an Operations Support Engineer / Production Support Engineer to provide operational and production support for IBM middleware technologies. The role focuses on maintaining system stability, monitoring and troubleshooting production systems, and coordinating incident response and escalation.

Responsibilities:

• Provide day-to-day operational and production support to maintain system stability and reliability
• Monitor production systems and perform initial incident identification and troubleshooting
• Handle L1 support activities and determine appropriate escalation paths
• Monitor application logs using Splunk and troubleshoot production issues
• Support IBM DataPower, MFT, IBM MQ, and EDI X12-related production operations
• Perform incident triage and coordinate resolution for SEV 1, 2, 3, and 4 incidents
• Track and manage incidents using ServiceNow and Jira
• Execute SQL queries for production investigation and troubleshooting
• Document incidents, troubleshooting activities, and resolutions
• Collaborate with developers, infrastructure teams, and operational stakeholders
• Participate in weekend/on-call production support rotations once every 8 weeks

Requirements:

• experienced Operations Support / Production Support Engineers
• hands-on experience supporting IBM middleware technologies, including DataPower, MFT, IBM MQ, and production environments
• IBM DataPower
• IBM MQ (Message Queue)
• MFT (Managed File Transfer)
• IBM Middleware Technologies
• Production Support / Application Support
• Splunk – Monitoring and Log Analysis
• EDI X12
• SQL – Queries and Troubleshooting
• Production Incident Management
• SEV 1, SEV 2, SEV 3, SEV 4 Incident Triage
• ServiceNow / Jira
• L1 Support and Incident Escalation