Business Process Analyst Sr./Scrum Master

General Dynamics Information Technology (GDIT) is seeking a Senior Business Process Analyst with Scrum Master experience to support customer activities. The role focuses on analyzing and improving business processes, gathering and translating requirements, managing Agile ceremonies and Jira tasks, and helping cross-functional teams deliver high-quality solutions efficiently.

Responsibilities:

• Facilitate Agile ceremonies such as Scrum, backlog refinement, sprint planning, and retrospectives
• Manage Jira tasks for multiple Scrum and Kanban teams
• Act as a liaison between teams to ensure continuous communication, track sprint progress, and remove impediments
• Analyze existing business processes and end-to-end optimizing to drive operational excellence and efficiency through automation of strategic alignment
• Collaborate with cross-functional stakeholders to elicit, document, and validate business and functional requirements and translate them into user stories
• Develop user stories, acceptance criteria, and process flows to support customer
• Partner with business leaders, SMEs, technical teams, data analysts and operational staff to ensure end-to-end requirements are understood and implemented correctly
• Maintain structured documentation and linked artifacts in Confluence and track progress in Jira to ensure alignment between requirements, development, operations, and reporting
• Leverage AI tools such (Claude, CoPilot, etc.) to manage multiple projects and priorities, and initiate follow up to ensure timely achievement of commitments
• Support members of team in other related duties

Requirements:

• Job Qualifications:

Skills:

Agile Methodology, Business Analysis, Project Management

• Certifications:

None

• Experience:

3 + years of related experience

• US Citizenship Required:

Yes

• Education

• Bachelor's degree or equivalent combination of education and experience

• • 3+ years of experience in business process analysis or similar role
• Required Qualifications

• Strong knowledge of Agile methodology and frameworks. Agile certification preferred, e.g., Certified Scrum Master (CSM), SAFe Agilist, or equivalent

• • Proven experience writing requirements, user stories, and acceptance criteria
• • Proficiency with Jira and Confluence for requirements and project tracking while leveraging AI
• • Excellent communication, facilitation, and problem-solving skills
• • Experience writing requirements and creating user stories
• Preferred Qualifications:

• Familiarity with refugee and immigrant population or other social programs

• • Understanding of ITIL or other process improvement frameworks
• • Experience with integration of business and operational data into Jira and Confluence to enable traceability, reporting, and workflow automation