Digital Product Designer

Upwardly Global is a national workforce development organization connecting work-authorized, college-educated immigrants with professional employment. The Digital Product Designer will own the platform’s end-to-end user experience, designing user-centered, accessible, mobile-first, data-rich, and AI-guided product experiences. The role also involves collaborating with cross-functional teams, evolving the design system, and conducting usability research and iterations.

Responsibilities:

• Lead design projects end-to-end, including user flows, wireframes, low-fidelity prototypes, high-fidelity mockups, and visual assets
• Collaborate closely with product managers, engineers, and other stakeholders to align design solutions with business goals and technical requirements
• Design conversational and AI-guided experiences- chat, voice, and assistant-driven flows- so that AI feels like one coherent, consistent presence across the product
• Design for our users' real conditions: mobile-first, accessible, and clear for users navigating English as a second or third language
• Designing data-rich interfaces such as dashboards, progress indicators, or assessment/scoring displays and applying strong information hierarchy and visual encoding (color, iconography, progressive disclosure
• Own and evolve our design system- design documentation, style guides, component patterns, and asset libraries - to ensure consistency across a multi-role platform and to ensure alignment with the branding and enable clean handoff to engineering
• Drive design iterations, refining and improving UX solutions based on feedback from users, team members, and stakeholders
• Help plan and conduct usability tests, analyze results, and identify areas to improve the user experience

Requirements:

• experienced Product Designer
• passionate about designing products that improve people's lives
• 3–5 years of experience in UX and product design
• A well-designed portfolio demonstrating relevant design projects and skills- including wireframing, prototyping, and high-fidelity design
• Experience designing AI-powered or conversational products (chatbots, voice agents, or AI assistants)
• Experience designing end-to-end, consumer-facing product experiences- not just individual screens or internal tools
• Experience designing learning or educational products- structured content, progression, and progress-tracking systems
• Familiarity with how LLM-based features behave- latency, variability, and the risk of incorrect output- and how thoughtful design mitigates those rough edges
• Familiarity with front-end development technologies (e.g., React/component-based frameworks) and how they shape design implementation and handoff
• Experience designing accessible, mobile-first interfaces, ideally for audiences with a range of language and digital literacy levels to ensure designs meet accessibility standards (i.e. WCAG compliance)
• Knowledge of usability testing methodologies and user research techniques
• Ability to work collaboratively in a team environment, meet deadlines, and demonstrate professionalism and a positive attitude
• A growth mindset- actively seeking feedback from users, stakeholders, and the design community, and continually sharpening your craft
• Excitement about our mission to create an inclusive and welcoming country without barriers for newcomers to thrive in the labor market
• please include a link to your portfolio or attach 3-5 relevant work samples with your application