Customer Service Logistics Specialist

MiRPro 1523, an agency doing business as Priority1, is seeking a Customer Service Logistics Specialist. The role coordinates and tracks customer shipments, communicates with customers and carriers, and resolves shipment issues to support accurate, timely delivery.

Responsibilities:

• Shipment Management – Quote, schedule, and coordinate customer shipments from pickup through final delivery
• Tracking & Accuracy – Manage and track shipments end-to-end, providing accurate and timely status updates
• Customer Requirements – Follow customer-specific SOPs, instructions, and service requirements to ensure accuracy
• Communication – Communicate professionally with customers, carriers, and terminals by phone and email to support daily operations
• Problem Solving – Troubleshoot shipment delays and issues, working with carriers and internal teams to find timely solutions

Requirements:

• Strong communication and customer service skills
• Highly organized, detail-oriented, and able to manage multiple priorities
• Comfortable and confident communicating with customers and businesses by phone
• Strong problem-solving skills with a solutions-oriented approach
• Ability to remain professional and composed in a fast-paced environment
• Dependable, accountable, and willing to learn
• Strong written and verbal English communication skills
• Strong organizational, time-management, and multitasking abilities
• Ability to work efficiently and accurately in a fast-paced, high-volume environment
• Customer service or sales experience is preferred but not required
• Bilingual candidates are strongly preferred, particularly those fluent in Spanish or an Eastern European language
• Bilingual proficiency strongly preferred, particularly English/Spanish or English plus an Eastern European language