Pre-Licensed Customer Service Representative - Remote

TP is a global provider of digital business services that helps prominent brands optimize operations through technology and sustainable business practices. The Pre-Licensed Customer Service Representative resolves complex consumer and policyholder issues, handles billing questions and policy changes, and supports first-level representatives in a fast-paced environment.

Responsibilities:

• Resolve complex consumer issues and advise first level representatives on high level issues
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested
• Support policy holders needs by providing recommendations and adjusting as necessary

Requirements:

• Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Outstanding communication, listening, and analytical skills
• Strong organizational and problem-solving skills
• Ability to prioritize tasks and work well under pressure while remaining focused
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Customer service and/or sales experience preferred
• College degree preferred but not required