Please note that this position is with our direct client

We are looking for Network Engineer - Project Lead - Telephony Engineer (Min 2+yrs Exp) FULLY ONSITE (Webcam Interview)

Number of positions: 2

Length: 12Months +

Work Address: South Carolina 29208

Immediate Interviews Webcam Interview

(2) Network Engineer - Project Leads (Telephony Engineers)

Work Location: Role is fully onsite

Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

Position title: Telephony Engineer- Project Lead

No. of Openings: 2

Scope of the project: Daily telephony engineer operations

AILY DUTIES / RESPONSIBILITIES:

Job Duty #1 Provide operational and advanced telephony administration. Respond to

move, add, change, and disconnect requests for voice, voicemail, conference

services, safety devices, telephone IVR, vectoring and call center requests, and

unified communication services. Responsible for maintaining accu$$.$$$.$$ location

information. Provide exceptional customer service and professional interaction to

build and maintain operational credibility. Create detailed technical notes and

documentation. Create knowledge base articles for internal and customer

consumption. Use Division of Information Technology systems for tracking work

performed and labor hours.

Job Duty #2 Provide advanced technical support for projects and serve as lead for

tasks required to maintain telephony network systems. Research, design, maintain,

and implement improvements to enterprise telephony network. Includes advanced

system and hardware configuration and installation of related equipment including

media gateways, telephones, and safety devices. Develops and documents

standards, processes, and configurations. Perform quality assurance testing. Works

with vendors to provision new circuits and outage resolution. Analyze and evaluate

vector routing, ARS routing tables and route patterns to ensure efficient operation.

Diagnose and resolve related issues. Perform surveys of existing telephone systems

and provide recommendations for the use of specific technologies to solve discrete

problems. Provide technical input and recommendations for strategic direction of

enterprise telephony services. Serve as primary point of escalation for technical

work.

Job Duty #3 Provide operational and engineer-level support for enterprise telephony

network and unified communications. Respond to customer incident tickets and

provide resolution. Coordinate multi-team efforts to resolve outages quickly. Perform

advanced maintenance and repair to telephony and unified communications systems

to ensure optimal performance and long-term efficiencies. Seek opportunities for

automation to streamline operational processes, and work with Division of

Information Technology Automation team to implement. Work collaboratively with

team members, other groups, and vendors to increase service quality. Provide

proactive support to improve the efficiency and resiliency of service and to decrease

outage time.

Job Dut #4 Monitor telephony and network systems to increase proactive problem

resolution and ensure maximum uptime. Provide detailed documentation of existing

systems and maintain documentation accuracy as enhancements are made, to

include system diagrams. Adhere to all Division of Information Technology Incident

Management and Change Management processes.

Required Skills

2+ years of experience with Avaya on premise PBX systems
2+ years of experience administering VoIP and unified communications platforms
2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies
2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services
2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration

Preferred Skills

Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based servic

Required Education/Certifications:

Bachelor's degree or equivalent work experience

Preferred Education/Certifications:

Additional Skills/Requirements:

Moderately complex to complex knowledge of telephone network services
Moderately complex to complex knowledge of methods of telephone network design
Ability to present technical and non-technical reports in a clear and concise manner
Ability to establish effective working relationships with vendors, management staff, and users
Advanced knowledge of systems administration techniques and tools
Strong interpersonal and communication skills and ability to manage multiple, shifting priorities

Required/Desired Skills

Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes

Required / Desired

Amount of Experience

Years of Expe Years rience

2+ years of experience with Avaya on premise PBX systems

Required

Years

2+ years of experience administering VoIP and unified communications platforms.

Required

Years

2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.

Required

Years

2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.

Required

Years

2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.

Required

Years

Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based services.

Preferred

Network Engineer - Telephony Engineer with Min 2yrs exp (Webcam Interview)(ONSITE-only local to south carolina)

Key skills

About this role