Our client is a Fortune 500 financial and payments technology company and leads the industry in innovation, scale, and service.
They are now looking to add to their team and are looking to hire a "Technical Support Analyst . This role will be based in Moon Township, PA.
Summary:
The Technical Support Analyst II is a customer-centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Responsibilities include handling multiple communication channels for support requests from end users including incoming calls, tickets within the ServiceNow ticketing system, instant message and email (both Microsoft & Google) to record and resolve reported incidents, service requests, and access requests within agreed service levels. The technician will investigate and respond to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users in the most efficient manner available.
May include after-hours support.
Responsibilities
Experience & Skills
Role Overview:
Work Environment
Interview Process
