Job Title
Product Specialist (Remote)
Location
Trenton, NJ
Duration
9 Months
Pay Rate
$48/hr on C2C / 1099 all inclusive (OR) $45/hr on W2
Interview Type
iLinc Web Cam Interview Only
Note
Locals preferred.
Job Description
Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services.
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:
Provide tier 1 support for Division applications
Provide first level contact for incoming service requests
Review incoming service requests for knowledgebase solutions
Collect information from user for service requests
Track, route and redirect unresolved service requests to correct resources
Escalate complex issues to Tier 2 Service Desk resources
Provision application access
Identify and Route Data Exceptions
Walk users through problem solving steps
Convey resolutions of service requests to users
Resolve and Close low-level service requests
Perform proper recording and documentation of activities and solutions
Perform periodic knowledge base review
Perform user access audits
Perform user acceptance testing
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Strong Microsoft productivity software skills
Highly desired
2
Years
Experience performing user acceptance testing on web applications
Highly desired
2
Years
Extensive experience with Windows operating systems
Required
2
Years
Excellent analytical and logical skills
Required
2
Years
Experience using knowledge base and ticketing systems
Highly desired
2
Years
Experience providing end user system support
Highly desired
2
Years
Experience providing tier 1 IT and application troubleshooting
Highly desired
2
Years
Experience troubleshooting browser dependency issues
Highly desired
2
Years
Experience with providing direct customer service
Highly desired
2
Years
Experience with bug documentation and bug lifecycle
Highly desired
2
Years
Experience with MAC OS
Highly desired
2
Years
Experience with workstation troubleshooting
Highly desired
2
Years
Experience with Android OS for mobile device
Nice to have
2
Years
Working knowledge of application and desktop security concepts
Highly desired
2
Years
Experience with remote desktop control tools
Nice to have
2
Years
Experience writing SQL Queries
Nice to have
2
Years
Recruiter Details
Contact: Lokesh - - Eight three two - Nine nine zero -Two four two six
